45-Days Customer Satisfaction Guarantee
We here at Hemped NYC LTD., would like every single one of our customers to be satisfied with their purchase. Quality and freshness are of utmost concern to us and guarantee this to our clients with each product that we sell. If for whatever reason you’re not satisfied with your product you may return it for a refund within 45 days of purchase. Shipping costs are non-refundable.
Shipping Your Item Back
Before shipping your item back, please contact Hemped NYC LTD. via our Contact Form, to obtain an RMA number. You must write this RMA number on the outside of the package.
Refunds provided on credit cards Will be refunded in the same form and to the same credit card that was originally used for the purchase of the product/s. Please note that refunds on credit cards can take days to appear on your bank/card statement.
Items Over $75
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee any package received if not trackable.
If you have additional questions, feel free to contact us via our Contact Form.